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  1. Call Center Email Management – Get Away From the Computer and In Front of Clients

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    When you are a client-facing business, it can be challenging to provide equal attention to all facets of business communication. Whether communication is by telephone, email, social media, fax, etc., each client deserves prompt and individualized service. There are many benefits to utilizing call center email management. By working with...
  2. Emergency Response Isn’t Only 911

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    Our world is complex and incidents happen. Manmade and environmental emergencies can happen at any hour of the day or night. Rapid and efficient responses and alerts are critical for public safety and the safety of your organization. Ansafone’s Emergency Response call center services are there to support you with...
  3. Why Outsource Social Media Services?

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    As a lot of businesses have become aware, social media isn’t just having a Facebook page anymore; in fact, the list of social platforms has grown and become quite extensive. Whether you’re updating your Facebook status, tweeting a link, connecting with professionals on LinkedIn, saving your favorite product or idea...
  4. Call Center Intentional Excellence

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    What is intentional excellence in a high quality call center? Is it state of the art technology? Is it great management, team leadership and agents? Is it an agent monitoring program? Is it service offerings that match a client’s service channels offered to its customers? Is it an attitude? I...
  5. Ansafone Is Your American Seamless Extension

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     There’s more to consider than dollars Through the years, many businesses have outsourced parts of their enterprise to people overseas (outsourced call centers) instead of keeping it in-house since the cost to outsource outside of the U.S. is always less expensive in financial costs. However, we believe that those types...
  6. Customer Service Outsourcing – A Call Center Inbound Service

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    Let Ansafone Help You With Outsourcing Your Customer Service Operations Having a customer service organization that serves the interests of your customer seems to be a basic business principle. After all, a well-run customer service organization can lead to higher levels of customer satisfaction and this alone can positively impact...
  7. Call Center – Outsourced Customer Services

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    Outsourced Customer Service – An Ansafone Speciality Some companies are known for their amazing products. I’m certain some products just came to your mind – some products you especially enjoy. Some companies are known for the ease of dealing with their customer services organizations. Have you had either an especially...