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  1. Ansafone Wins TMC & CUSTOMER Magazine’s 2014 MVP Quality Award

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      Norwalk, CT (04/4/14) – TMC, a global, integrated media company, and CUSTOMER magazine, the leading publication in CRM, call centers and teleservices since 1982, have announced the winners of the 2014 MVP Quality Award. Winners were chosen by the editors of CUSTOMER and represent the leading innovators in the...
  2. ABC’s of Choosing the Right Call Center

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    Choosing the Right Call Center The process of choosing the right call center can be tricky. While it is a great investment, choosing the right partner can be difficult if you don’t know which questions to ask. This is a brief A-Z guide to help guide you through the selection...
  3. Five Star Recipe for Customer Service Failure

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    Customer Service Failure Casserole  Believe it or not, customer service failure is more than just one problem. Like a casserole, it has many different layers. We have put together a tried and true recipe for customer service failure that hopefully, your business will keep in mind to NEVER do. 2...
  4. Bilingual Services – Overcoming Language Barriers

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    Today’s Language Barrier Americans today are exposed to different cultures and ethnicities on a regular basis. While this open exchange of culture enriches our lives in so many ways, it can create obstacles for business owners. Whether you are trying to tap into a new market or finding ways to...
  5. Three Tips for a Successful Healthcare Contact Center

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    The role of the contact center in healthcare Interactions between a retail contact center and the consumer are much different than a healthcare contact center and the patient. The health insurance industry touches two sensitive areas in plan members’ lives: health and money. Handling customer service issues for members requires...
  6. Multi-Channel Communication Management

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    Customer Service Revolution Long ago are the days of a “call center”. Technology advances have forced call centers to evolve into much more, or risk being left in the dust. There is more than one way a customer can interact with a business, and frustration builds up when businesses do...
  7. Why Customer Service Matters

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    The Importance of Customer Service Empty Promises Every company sings praises of their customer service, but how many actually deliver? When you hear “Your call is very important to us”, do you believe it? An interesting inforgraphic found that 24% of survey participants continued to seek out vendors for 2 or...
  8. Top 5 New Year Resolutions for Your Contact Center

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    It’s 2014! We are in the first week of the New Year, and it’s only natural to think of change. Lose weight, be more organized, save more money—you know the deal. But what about for your business? Is your contact center delivering in the way you need it to? Here...
  9. Ansafone Deploys Interactive Intelligence All-in-One IP Communications Software Suite

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    December 3, 2013 1:21 pm News, Press Release Call Center, cic, Contact Center, Implement, interactive intelligence, Irvine, Los Angeles, Orange County, Santa Ana, Southern California Source:  Business Wire Press Release Outsourced contact center reports improved customer service, increased agent productivity, and reduced costs as a result of software suite deployment...
  10. Avoiding Problems When Selecting An Answering Service

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    Before you start thinking about the process of selecting an answering service, it’s important to understand the importance of having one. Answering services have proven to be an excellent tool for supporting communications for the medical profession, professional trades, non profit organizations, solo entrepreneurs, small business, large business having field...