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Recent Posts

  1.

    Emergency Response Isn’t Only 911

    Posted by
    / May 17, 2013 /
    Our world is complex and incidents happen. Manmade and environmental emergencies can happen at any hour of the day or night. Rapid and efficient responses and alerts are critical for public safety and the safety of your organization. Ansafone’s Emergency Response call center services are there to support you with...

  2. Why Outsource Social Media Services?

    Posted by
    / May 17, 2013 /
    As a lot of businesses have become aware, social media isn’t just having a Facebook page anymore; in fact, the list of social platforms has grown and become quite extensive. Whether you’re updating your Facebook status, tweeting a link, connecting with professionals on LinkedIn, saving your favorite product or idea...

  3. Call Center Intentional Excellence

    Posted by
    / May 16, 2013 /
    What is intentional excellence in a high quality call center? Is it state of the art technology? Is it great management, team leadership and agents? Is it an agent monitoring program? Is it service offerings that match a client’s service channels offered to its customers? Is it an attitude? I...

  5. Ansafone Is Your American Seamless Extension

    Posted by
    / May 13, 2013 /
     There’s more to consider than dollars Through the years, many businesses have outsourced parts of their enterprise to people overseas (outsourced call centers) instead of keeping it in-house since the cost to outsource outside of the U.S. is always less expensive in financial costs. However, we believe that those types...

  8. Customer Service Outsourcing – A Call Center Inbound Service

    Posted by
    / May 2, 2013 /
    Let Ansafone Help You With Outsourcing Your Customer Service Operations Having a customer service organization that serves the interests of your customer seems to be a basic business principle. After all, a well-run customer service organization can lead to higher levels of customer satisfaction and this alone can positively impact...

  9. Call Center – Outsourced Customer Services

    Posted by
    / May 2, 2013 /
    Outsourced Customer Service – An Ansafone Speciality Some companies are known for their amazing products. I’m certain some products just came to your mind – some products you especially enjoy. Some companies are known for the ease of dealing with their customer services organizations. Have you had either an especially...

  10. Live Chat – A Channel For Immediate Customer Support

    Posted by
    / May 2, 2013 /
    Your Customers Want It Now! It’s very possible, the customer demographic you’re selling to is changing in subtle yet very visible ways. Look around you when you’re stopped at a traffic light, shopping in a mall or grocery store, or attending a conference. The use of smart devices had gained...

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