After the year 2000, merchandising on the internet changed. Direct marketing operation providers started thinking about order acquisition, creating new customer expectations and continue meeting them.

In order to be more effective and using our resources to the utmost, our call center at Ansafone Communications has the requisite infrastructure required to handle order taking and attend to business answering needs.. We have friendly and professional staff who are adept at handling orders placed by customers. We take small to medium size business orders and answer customer questions. Our energetic and professional live answering staff is trained about the basic questions about the product and business. They are available 24 hours, seven days a week around the year to help the customers.

Quite a few customers are not comfortable placing their orders online. They prefer to speak to a person to order. They are helped by our trained staff to place order from the website of the company. If the customer wants to know more detailed information, they are given numbers for Product Experts who are Customer Service Representatives, having intimate knowledge of the product. These people have used the product, so they know their features and benefits precisely. They are also trained in telephone sales.

Order taking is an Art. The representatives have to be skilled not only in the initial phase of the order taking but also have the ability to increase the profits with the proper use of Upsells.Here having a bilingual call center helps.

Upsells are special (free,etc) or additional offer that a customer may avail of in addition to the initial order. For Example-“There is a special offer only for the people who order today-you can also get!” But at times the Upsells is overdone. The person ordering is run through so many upsells that he just want to leave or get what he first ordered.

Nevertheless upsells creates additional potential value for customers. With no added cost, the retention rate of customer increases and the number of product sold also increases as they first get free and then order again.