How will I benefit from Ansafone’s vast industry expertise?
- We give you nationwide presence with our US-based call centers. Our corporate offices are in California and Florida, with additional call centers and answering service facilities in the Midwest and Eastern United States.
- We offer multi-channel communication management services. Long gone are the days where your customers could only reach you by phone! We offer comprehensive utility call center services including customer support through phone, live chat, e-mail, and social media.
- 24/7/365 Availability. You may sleep, but our call center never does. Our courteous and professionally trained agents handle calls 24 hours a day, 7 days a week, 365 days a year. Yes—even on holidays!
- Commitment to Quality. We assign quality assurance officers to monitor your account. They work diligently to ensure that the level of customer service meets and exceeds your expectations.
What services can Ansafone offer for my utility company?
- Inbound and outbound customer service
- Improve sales and collection performance/ Up-sells and Cross-sells
- Billing Support/Inquiries
- Assistance in Customer Acquisition & Retention Efforts
- Multi-channel customer support: e-mail, chat, and social media
- Outbound Third Party Verification (TPV)
When you partner up with a veteran multi-channel communication management service like Ansafone, the sky is the limit! To learn more about the benefits of our call centers for utility companies contact Ansafone at 1-(800)-510-0141 today.