Healthcare Member Services

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Prior Authorization Services

Ansafone understands that the members you service in your company are vital to the growth and stability of your business. Your members may be concerned about issues ranging from rising health insurance prices to adequate physician healthcare, so an emphasis on healthcare member services is crucial to ensure all their needs are met.

We have over a decade of experience supporting most health plans in Southern California and throughout the nation. Our broad scope of services covers several member and provider support channels in both inbound and outbound capacities. Our HIPAA compliant call center is staffed by healthcare specialists that are not only HIPAA trained and certified, but also have over six years of healthcare member and provider services experience.

We can augment your healthcare member services efforts by assisting with the verification of member eligibility, managing call escalation of grievances, triaging appeals, transmitting medical authorizations, pharmacy related requests, and claim inquiries. We can also assist with your member acquisition efforts by facilitating your enrollment programs.

In order to further establish that we can be a seamless extension of your company, we also offer prior authorization services. We understand that the prior authorization process is vital in ensuring that certain services warrant medical necessity for your members, so we also make this a priority to help ensure the healthcare member services aspect of your company remains intact.

Call us today at (800) 510-0514 to learn how our healthcare customer service call center can help streamline your facility’s operations.