There are huge benefits to providing your customers with an email service option. This service provides your customers with instant access at their fingertips to assist with customer inquiries and service needs. This benefit is a cost effective solution to support your business and ensure your customer needs are addressed within your desired time frame. Ansafone’s agents are available 24 hours a day – every day of the year, including holidays, to assist your customers when you cannot be available.
Ansafone will create a comprehensive training program that will give our agents all the tools they need to assist your customers. In addition, our agents can access your own systems (CRM, databases, etc.) to ensure first transaction resolution. We provide comprehensive real-time reporting and quality assurance to give you full transparency of the service we are providing your customers.
This service can stand alone or be bundled with other Ansafone services. Our skilled agents are trained to facilitate all types of interactions. Emails are queued just like inbound/outbound calls and are routed to agents based on their expertise and training.
Contact us today to see how we can provide you with email support services.