Ansafone Wins 2017 Elite Contact Center Outsourcing Award

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Santa Ana, CA (August 2, 2017) — Ansafone, a full service provider of inbound, outbound and e-bound outsourced contact center services across the United States, proudly announced today that the company has received the 2017 Elite Contact Center Outsourcing Award organised by TMC, a global, integrated media company helping clients build communities online, in person and in print. The award was presented by CUSTOMER magazine.[…]

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Ansafone wins 2017 CCW Excellence Award

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Santa Ana, CA (August 2, 2017) – Ansafone, a U.S. based outsourced Contact Center took the gala night of CCW Excellence Awards by storm earlier last month by winning the Best in Class Contact Center (over 200 seats) Runner-up Award. The prestigious ceremony which recognizes excellence in contact center and CX performance was held in Las Vegas, Nevada, last month.

The CCW Excellence Awards, in the category of Best in Class Contact Center (over 200 seats), recognize and promote the most innovative contact center solutions companies. The winners are selected by a panel of expert judges.[…]

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Ansafone named 2017 CCW Excellence Award Finalist

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The Best in Class Contact Center award is dedicated to recognizing world-class thinking, creativity and execution actors the full spectrum of call center functions.Call Center Week (CCW) is the world’s most significant community, centered around customer management practices, call centers, and customer experience professionals. Ansafone works hard to deliver world-class customer service to both our clients and their customers and we are honored to receive recognition from this prestigious organization.[…]

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Ansafone Contact Centers Awarded a 2016 MVP Quality Award

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Santa Ana, California, April 19, 2016— Ansafone Contact Centers has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine. “We are honored to be recognized with this prestigious award for the third year in a row," said Randy Harmat, CEO, Ansafone Contact Centers. “For the past 46 years, Ansafone has continued to deliver a world class customer experience through our passionate culture, cutting edge technology and dedicated workforce,” said Tim Austrums, Vice President of Sales & Marketing, Ansafone Contact Centers. CUSTOMER, the leading publication in CRM, call centers and teleservices since 1982, has honored Ansafone Contact Centers as an elite leader in the call center industry with a supreme commitment to customer service.[…]

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Ansafone Deploys Interactive Intelligence All-in-One IP Communications Software Suite

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December 3, 2013 1:21 pm News, Press Release Call Center, cic, Contact Center, Implement, interactive intelligence, Irvine, Los Angeles, Orange County, Santa Ana, Southern California Source:  Business Wire Press Release Outsourced contact center reports improved customer service, increased agent productivity, and reduced costs as a result of software suite deployment INDIANAPOLIS & SANTA ANA, Calif.–(BUSINESS WIRE)–Ansafone Contact Centers, which provides outsourced contact center services nationwide, has deployed an all-in-one IP communications software suite from Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve […]

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Company Headquarters of Ansafone Relocating to Ocala

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By Susan Latham Carr Staff writer Published: Monday, July 29, 2013 at 6:16 p.m. Last Modified: Monday, July 29, 2013 at 6:16 p.m. Ansafone Contact Centers LLC announced Monday it will be opening its corporate headquarters in downtown Ocala, although the company’s current offices in Santa Ana, Calif., will not be closed. A $100,000 grant from the governor’s Quick Action Closing Fund apparently is driving the company’s decision to make Ocala the company’s headquarters as opposed to Santa Ana. “We have been working with the state all year on this deal,” […]

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Job Fair for Ansafone Held in Ocala, Florida

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Ocala Star-Banner – The Story This week Ansafone held a several day job fair event at it’s downtown Ocala, Florida location with the goal of recruiting 60-80 people in the next few weeks. Ansafone is committed to recruiting talent in the local Ocala area to fill vital call center positions. Ansafone delivers award winning call center services for healthcare, government, education, nonprofit organizations, and a several other industries. Ansafone is also bilingual English/Spanish and can support clients having this requirement. Ansafone can be reached in Ocala, FL at (352) 368-0918.

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Ansafone Contact Centers Selected as an Innovator Award Finalist by Interactive Intelligence

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Ansafone Contact Centers has been honored by Interactive Intelligence as an Innovator Award finalist for 2013. Santa Ana, CA (PRWEB) May 16, 2013 Ansafone Contact Centers, with contact center facilities in California and Florida, has been honored by Interactive Intelligence as a finalist in their 2013 Innovator Award. Interactive Intelligence has selected Ansafone Contact Centers as a finalist for its Innovator Award based on Ansafone’s comprehensive deployment and creative use of the company’s Customer Interaction Center(R) CIC solution designed for integrated IP communications. Ansafone uses Interactive Intelligence’s CIC suite to […]

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TMC’s Customer Magazine 2013 MVP Quality Award Goes to Ansafone

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TMC and CUSTOMER Magazine Announce the 2013 MVP Quality Award Winners TMCnet News Norwalk, CT (May 2, 2013) – TMC, a global, integrated media company, and CUSTOMER magazine, the leading publication in CRM, call centers and teleservices since 1982, have announced the winners of the 2013 MVP Quality Award. Winners were chosen by the editors of CUSTOMER and represent the leading innovators in the contact center industry. The awards recognize companies that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards over the last 12 […]

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Ansafone Contact Centers Names Wade Hauser Vice President of Customer Acquisitions

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Ansafone Press Release Posted: May 10, 2013 12:04 PM EDT   This article was originally distributed via PRWeb. PRWeb, WorldNow and this Site make no warranties or representations in connection therewith. SOURCE:  Ansafone Contact Centers Ansafone, one of the nation’s leading contact center outsourcing companies, announced that Wade Hauser, has joined the company as Vice President of Customer Acquisition. Wade brings years of successful sales and marketing to Ansafone and has deep domain expertise in telecommunications, VoIP, and Interactive Voice Response. Santa Ana, CA (PRWEB) May 10, 2013 Ansafone Contact […]

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Ansafone Contact Center Expands With A New State-of-the-Art Facility in Florida

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Ansafone Contact Centers Celebrates a Ribbon Cutting event for its New Downtown Ocala, FL Call Center location   Ansafone Contact Centers announced today that it will celebrate the opening of its newest call center, located in downtown Ocala, Florida. The Ribbon Cutting Ceremony will be held on Thursday, December 13th at their new 20,026sq ft state-of-the-art facility. Ocala, FL (PRWEB) December 14, 2012 Ansafone Contact Centers announced today that it will celebrate the opening of its newest call center, located in downtown Ocala, Florida. The Ribbon Cutting Ceremony will be held […]

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Maslow building sold to make way for Ansafone call center

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After two years sitting vacant, the former Maslow Insurance building in downtown Ocala once owned by now defunct Taylor Bean & Whitaker Mortgage Corp. has new owners, is getting $500,000 in renovations and will be home to 300 new workers. Ansafone Contact Centers LLC CEO and owner Randy Harmat bought the 18,500-square-foot building and parking garage for $900,000 last week after the Ocala City Council agreed to a $550,000 tax break to build or set aside 70 parking spaces. The agreement also includes an additional 140 parking spots nearby as […]

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Call it a deal: Ocala comes to terms with Ansafone

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On a 4-1 vote, the Ocala City Council last week approved a contract with Ansafone Contact Centers, LLC to provide parking to the company, which is planning to operate a call center in the old Maslow Insurance building downtown. Council President Suzy Heinbockel was the dissenting vote. She said the city initially was going to buy the land, build a parking lot, and lease the spaces to Ansafone, which is promising to hire 300 people at an average annual wage of $21,800 minimum. Under that plan, the city would be […]

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Call center Ansafone wins county backing

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Calling Ocala: Another call center is on the line. On Tuesday, the County Commission unanimously approved a $300,000 grant to a California-based company that seeks to open a new call center locally. Ansafone Contact Centers’ project is expected to generate up to 300 full- and part-time new jobs over the next three years. The anticipated average salary of those jobs is $22,000 a year. Ansafone plans to relocate its headquarters from Santa Ana, Calif., where it has outgrown its needs, company officials have said. The company plans to spend $2 […]

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