Live Chat Call Center Services by Ansafone Contact Centers
Today, many customers prefer to have a Chat Interaction rather than speaking to someone over the phone. This can be done quickly and at their convenience. If your Chat Service is offered 24/7/365, users can reach this support option at any time. Online customer service via web chat is gaining popularity as a preferred option for your customers to connect with you. We have the ability to help you provide a higher level of service to online users by proactively offering assistance to help them to initiate a Chat Interaction to help them to quickly engage with a person and receive guidance and support.
The features of Chat facilitation are created specific to your business needs and provide another way for your customers to have great service at their fingertips. For example, if you are in the retail field, customers can access Chat to quickly find answers about product shipments, refund status, or general product support. There are significant benefits of providing your customers with Chat Services can be directly correlated to increased sales, decreased shopping cart abandonment, positive customer retention efforts, and improved closing ratios.
Ansafone’s professionally trained chat agents have the ability to facilitate your chat interactions in a timely manner and are given the necessary tools to assist your customer base. These tools include FAQs, Policies and Procedures, and a clearly outlined scripting logic to quickly respond with the appropriate answers.
Contact us today at (800) 510-0514 to learn how Ansafone can add our Live Chat contact center services to your customer support! It’s cost-effective to implement and generates positive paybacks.