Interactive Voice Response (IVR)

friendly smiling woman wearing headset providing ivr interactive voice response call center services

One of the many services Ansafone can offer your business is Interactive Voice Response (IVR) call center services. It removes the need for a secretary to transfer calls to an agent, while also handling small requests, leaving more complicated tasks to the agent. IVR automates interactions with telephone callers, and has many benefits:

  • Reduce the cost of common sales, service, collections, inquiry
  • Can be used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities
  • It is flexible and reliable
  • Multi-language capability
  • Call and screen recordings