Call Center Outsourcing
Some companies are concerned that they cannot find continuity of service outside of their organization. Our experience has proven it can be done with careful implementation through an understanding of your internal vision and methodologies.
Dedicated Agents
Dedicated agents are employees who work solely on your account and services are billed on an hourly basis. This is an indispensable service offering for complex or high touch customer interactions. You don’t have to worry about a lapse in product knowledge or the constant change in your business model with dedicated agents. The agents have various communication channels to get the information on product selection, shipping, or other fast changing information in a timely manner.
Shared Agents
Shared agents are an excellent way to balance seasonality in your business and/or support overflow when your internal center can’t handle the traffic. Agents are fully trained on where to get answers in a fast changing environment and facilitate calls in the manner you need. With shared agents, you only pay for the minutes that are associated with your program so there are no high overhead costs.
Traditional Phone Answering Services
Appointment Setting/Appointment Confirmation
Customer Care
24/7 Customer Support
Member Services and Retention
Direct Response
Lead Gather and Capture
Non-profit Donation Support
Ecommerce and Retail Support
Social Media Monitoring, Marketing, and Management
3rd Party Verification Services
Tier 1 Tech Support
Email Management
Customer Satisfaction Surveys and Research
Recruiting
Automated phone services
CRM Management and Integration
Quality Assurance
Voice broadcasts (IVR blasts)
Social media customer support services
Order Processing and Fulfillment
Live Chat
Surveys
Product and Recall Support
Outbound telemarketing
Reservation Management
But why should you consider outsourcing your communication needs to Ansafone? Ask yourself these questions:
- Have I considered the total cost of ownership of keeping these services in-house?
- Do I have the resources required to manage new applications and processes?
- Can I manage new IT infrastructures?
- Are there regulatory certifications I’ll have to plan for and maintain?
- Do I have the personnel pool to make my customer support strategy work?
- How will I train and reward my team to assure customer delight?
- Can I provide 24/7/365 support for my customers?
- How do I provide bi-lingual (English/Spanish) customer support services?
- How do I assure business continuity during natural and manmade disasters?
And these are not the only questions you should be asking! But rest assured, Ansafone has you covered by implementing the technologies, language services, personnel development methods, adherence to important industry certifications, and by deploying redundant systems and power resources that assure business continuity.
Call us today at 800-510-0514 to see which agent model and call center outsourcing services work best for you and your business.
