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Call Center Outsourcing

Ansafone has been helping organizations focus on their core competency for over 40 years by providing outsourced communication services that frees them from the details and expense of implementing and managing multi-channel customer support programs in-house.Let us handle your multi-channel customer service communication channels:

  • Inbound and outbound phone communications
  • Email response
  • Live chat
  • Web forms management
  • Text messaging
  • Social media customer support services

No need to implement expensive call center technologies, recruit, train, and pay agents. We’ll handle these details on an outsourced basis for you. Ansafone allows you to focus on your core business processes and be assured your customers are in excellent hands. Our team knows that no two business requirements are identical so we’ll consult with you and tailor just the right solution to address your requirements.

Dedicated Agents

Dedicated agents are here to work solely on your account. This is an indispensable service for companies wanting agents that remain consistently connected to their brand and who want their customers to experience high touch customer support interactions. You don’t have to worry about a lapse in product knowledge or frequent change in your support structure with dedicated agents. They become an extension of your organization and will utilize just the right communication tools to deliver professional and courteous services to your customers. With dedicated agents, you pay by the hour.

Shared Agents

Shared agents are an excellent way to balance seasonality in your business, and/or support overflow when your internal center can’t handle the traffic, or support business requirements that are a little less predictable. Agents are fully trained on where to get answers in a fast changing environment and facilitate calls in the manner you need. With shared agents, you only pay for the minutes that are associated with your program so there are no high overhead costs.

24/7 Customer Support
Automated phone services
Quality Assurance
Voice broadcasts (IVR blasts)
Product and Recall Support
Bilingual Services

Why should you consider outsourcing your communication needs to Ansafone? Ask yourself these questions:

  • Have I considered the total cost of ownership of bringing or keeping these services in-house?
  • Do I have the resources required to manage new applications and processes?
  • Can I manage new IT infrastructures?
  • Are there regulatory certifications I’ll have to plan for and maintain?
  • Do I have the personnel pool of talent to make my customer support strategy work?
  • How will I train and reward my team to assure maximum customer delight?
  • Can I provide 24/7/365 support for my customers?
  • How do I provide bi-lingual (English/Spanish) customer support services?
  • How do I assure business continuity during natural and manmade disasters?

These are not the only questions to consider! But rest assured, Ansafone has you covered by implementing the technologies, language services, personnel development methods, adherence to important industry certifications, and by deploying redundant systems and power resources that assure business continuity. We’re even positioned to provide overflow services if you’re already using call center services.

Call us now at (877) 628-5551 to see which agent model and call center outsourcing services work best for you and your business. It’s more affordable than you might think!