Our Training & Development team has collectively over 40 years of experience in the contact center industry. Our team will work with you in the creation of training presentations, CRM integration, manuals and modules! We’ll customize our training program to cater to your specific brand, culture and services. Our hand selection process enables us to align the best agents for your program who will learn your story, your vision, and your performance expectations.
Our progressive training approach is a combination of web-based programs, media modules, classroom instruction with customer interaction simulations, and retention evaluation methods. Emphasis is placed on the following areas:
- Professional & efficient call handling techniques
- Relationship building
- Effective conflict resolution
- HIPAA Privacy
- Environmental PCI Compliance
- Product and industry specific knowledge
- Up-Sell & Cross-Sell
We have a comprehensive certification process in place which ensures product knowledge, navigational and customer interaction proficiency. All agents must show proficiency in this process before going into the live environment.
With constant changing environments, Ansafone has an online portal which provides agents with real time training updates to parallel with your internal business changes (e.g., shipping dates, product changes, seasonal updates, promotions). This ensures that we remain a seamless extension of your internal operations.
Contact us today to find out how we can help you serve your customers!