Our Training and Development team has collectively over 40 years of experience in the contact center industry. Ansafone understands that the foundation of an effective call center operation rests on the training of its agents. The benefits of a sound Training and Development program are too glaringly essential to ignore, which is why it is important for you to partner with our award-winning bilingual contact center right away.
Our team of experienced and highly skilled Training and Development specialists will work with you in the creation of training presentations, CRM integration, manuals and modules! We’ll customize our training program to cater to your specific brand, culture and services. Our hand selection process enables us to align the best agents for your program who will learn your story, your vision, and your performance expectations.
Our progressive training program is a combination of web-based programs, media modules, classroom instruction with customer interaction simulations, and retention evaluation methods. Emphasis is placed on the following areas:
- Professional & efficient call handling techniques
- Relationship building
- Effective conflict resolution
- HIPAA Privacy
- Environmental PCI Compliance
- Product and industry specific knowledge
- Up-Sell & Cross-Sell
We have a comprehensive certification process in place which ensures product knowledge, navigational and customer interaction proficiency. All agents must show proficiency in this process before going into the live environment.
With constant changing environments, Ansafone has an online portal which provides agents with real time training updates to parallel with your internal business changes (e.g., shipping dates, product changes, seasonal updates, promotions). This ensures that we remain a seamless extension.
Contact us today at (800) 510-0514 to find out how our Training and Development program can provide the strong foundation you need for your call center operations!