After Hours Service, as the name suggests, is a service provided in the wee hours of the morning and evening. Your customers are your top priority during regular 8-5 work day, but what happens during the off-hours is equally important. During these times it is critical that you offer your callers the same quality they experience while dealing directly with your front-office staff. Taking calls during this period is strenuous and it is difficult to recruit and maintain a top notch staff to work for this so called graveyard shift. At Ansafone , we have a team of dedicated professionals who take care of all your calls during these hours. 

Before we commence with the actual provision of services for we first establish a computer support baseline for you by performing a detailed assessment of your overflow and after hours support plan. It helps us to provide the customized overflow or after hours support that you need.

At Ansafone, we make sure that the after hours transactions with the caller is professional, accurate with zero defect and the process of taking the information and delivering is concise, fast and efficient. There is no difference between the regular hours and after hours. Unlike stereotype of call centre or telephone answering service industry we do not have operations personnel who are under-paid and overworked. We understand that even the non-emergency calls need to be handled quickly, professionally and in a friendly way .Ansafone being a bilingual call center has the advantage of catering to other Hispanic groups.Our motto is ‘Every call counts.’.

Hard copy backups of all the transaction are generated for all routine answered messages. All of the after hour elements recorded is batched hard-copy to your office each morning. We provide endless array of message delivery and message retrieval options including picking up your messages anytime from any internet-connected computer with our free on-line message pick up service. We provide a single point of contact and a team of specialists with expertise required to meet your technical support needs.

Many organizations and business segments   are availing our After Hours Services including Commercial software and hardware vendors, Internet Service Providers, Integrators or consultants, Value Added Resellers, Business proprietors, Insurance, Government Agencies, Military organizations, Finance or Banking, Health Care, Police and Security, Hospitality, Transportation and Travel, Aerospace and Defense, Educational Institutions, Real Estate and many others.

The best part is all of the above services are available in reasonable and competitive price. Our pricing is based on the services you order, the service level commitments you need, amount of setup and customization you need and management and staffing required operating your help desk.