Randall Harmat, President and CEO
As an entrepreneur, Randy succeeded his father in 1999 and has grown his family business (founded in 1971) into a modern, cutting edge, fully bilingual inbound and outbound contact center solution. He provides strategic direction to the overall organization and engages in bringing on new clients with his sales team. Randy graduated from the University of Redlands with a Bachelors in Science in Business Administration and has completed the MIT’s Entrepreneurial Masters’ program.
Jennifer Oliveros, Vice President
Jennifer oversees the operational aspects of the organization within the Client Services, Operations, Workforce Management, and Information Technology departments. She is responsible for oversight of the organization, strategic planning, financial and operational planning and business analysis. She has a Bachelors of Science in Management from Biola University and a MBA in finance from the University of Redlands. Jennifer has nearly 20 years of experience in large and small call center environments, specifically in business measurements and operations.
Tim Austrums – Vice President of Sales and Marketing
Tim brings over 20 years of Contact Center executive sales and marketing expertise to ANSAFONE. His reputation of integrity and client relationships have gained him success and respect throughout the BPO industry. He not only builds new business opportunities but also nurtures relationships in multiple market verticals including: Health & Life Insurance, Retail, Financial Services, Education, Energy, Government, Wireless/Broadband, Pharmaceutical, Utilities, Tech Support, Consumer Products/Recalls, and Data Breaches. Tim is responsible for new business development, marketing strategy, and management of the Sales and Marketing team.
Carrie Gill – Director of Client Services
As Director of Client Services, Carrie leads a team of service professionals in providing top notch customer service. An 18-year veteran of the outsource service industry, Carrie began her career as a customer service representative, which allowed her to build an awareness of the complexities involved in the day-to-day operation of a contact center environment. She and her team manage many accounts in various verticals, from the smallest startups to national Fortune 500 corporations. She received her Bachelors from the University of the South.
Jared Mendez – Director of Information Technology & Integration
Jared has over 10 years of information technology experience, Project Oversight and Management experience; he joined the Ansafone team in 2001. At Ansafone, Jared has overseen the implementation and continued success of some of our largest client relationships. His experience in SQL, Web Development, and Reporting Platforms brings a depth of knowledge to the client implementation and campaign sustainability.
Robert Martinez – Director of Support Operations
Robert joined the Ansafone team in 2001 as a customer service representative allowing him to learn the day-to-day operations of a multi-client contact center environment. During his tenure at Ansafone, he has served in various roles within the contact center and grown into the Director of Support Operations role. Robert currently oversees the West coast contact center operations including the Quality Assurance, Training & Development and Workforce Management departments. His experience brings great value to the organization in supporting Ansafone and our client relationships.
Lynda Owens – Director of Operations, East Coast
Lynda has over 14 years in the management field and has been in customer service industry for 29 years. She started out an agent and worked through many departments within the call center and for the past 5 years, was given the responsibility to oversee the day to day operations in the Florida office.
Timothy M. Clarke – East Coast Business Development Manager
IB Business Development Manager with 18+ years experience working in fast paced call center environments. Having held senior level management roles in sales and business development, Tim is responsible for building strong business relationships and expanding upon the company’s current client base through a wide range of contact call center products, services and solutions.