Be a Customer Advocate
We are committed to going the extra mile to “wow” every contact and providing the level of service that we would expect. We are the internal voice of the customer when there are areas of improvement in an effort to provide them with a memorable experience. We are always looking for areas of improvement and ways to be the best customer service call center in the nation. We strive to find ways of being a better partner to our clients and their customers and be a seamless extension of their internal operations.
Build a Positive Team and Family Spirit
We are dedicated to creating an environment that is friendly, warm, and driven to succeed. We encourage diversity in ideas, opinions, and points of view. We are committed to radiating positive energy that has an infectious result both internally with each other and externally with people outside our company. We want to operate our business like a family that cares about the well being of our employees and their families. We are more than coworkers – we are family.
Intentional Acts of Kindness
We go out of our way to exercise kindness towards others – both internally and in our community. A simple act of kindness can make someone’s day! It’s an unexpected and spontaneous act that puts “others” first. With intentional, unannounced acts of kindness, we expect nothing in return – we simply want to create an environment of unity.
Passion Drives Us: Purpose Steers the Way
We are full of passion, which stimulates us and provides inspiration to make a positive memorable experience of each interaction. These actions are exercised in both large and small ways. We all have an individual purpose to make our company successful, which drives our desire for success by embracing the same common goals and effectively working together to reach our purpose.
Transparency builds Trust
We strive to be open and honest with each other and our clients rather than trying to disguise our flaws. We value this transparency in order to build trust, improve our performance and strengthen our relationships. Being open to feedback allows us to put measures in place for opportunities that arise in an effort to become a more cohesive team and effective company. Responsible transparency is the best way to build effective communication and maintain positive healthy relationships.
Find Reasons to Celebrate
We go out of our way to look for the positive in every circumstance and celebrate each other’s successes both in business and our personal lives. Celebrating milestones or areas of improvement reminds us to focus on the BIG picture and inspires us to reach higher to meet goals that would otherwise seem out of reach. We inspire each other to focus on our strengths and encourage one another to celebrate large and small successes.
Do More with Less
We are all committed to wearing many “hats” to support one another and ensure our clients and vendors get the attention they need. We utilize our resources wisely and focus on maximizing our efficiencies to build a stronger and more profitable company. We don’t stick to what is; we branch out into what needs our focus or attention to ensure our clients and their customers come first. Combining our resources creates synergy and promotes a cohesive team environment.
Don’t Take Yourself too Seriously; For Crying out Loud: Have Fun
We take pride in our work and want to reach the highest level of excellence in all we do, while having fun in the process. We each contribute to our enjoyable and fun work environment. Focus on what we are empowered to influence. Lighten up! Life is good …
Remember – the glass is ALWAYS half full.
Creativity over Conformity
We aren’t afraid to color outside of the lines and boldly use our creative ideas instead of conforming to the norm. We won’t feel limited; we are INSPIRED by the possibilities.