Telemarketing Services in California

 

Ansafone provides many different services such as live phone support services, chat support services email reply services, back office services etc.

Ansafone Communications has redesigned its Santa Ana call center facility to further accommodate the growing demand for customer support and outsourcing services.

Ansafone uses faster techniques for Outsourcing and Customer Support Services.  We provide technical support, live services, 24/7 live chat support which helps convert visitors to buyers, and we can reply to all your business mail.

 

 

Ansafone Communications now enables a company to outsource part of or all their customer service needs by providing the infrastructure, training, human resources management and quality assurance to facilitate a total seamless integration of corporate culture, data systems and program management.

 

Currently, Ansafone Communications is contracted by several large corporations providing outsource services pertaining to customer service support. Initially, Ansafone started by performing mass messaging services to assist in reducing hold-times during peak traffic periods via ACD call vectoring. Ansafone began identifying specific traffic integers (through reporting vehicles) that we thought we could handle for our client if allowed to access their mainframe database. Naturally, they were extremely hesitant citing security and proprietary systems and software concerns. However after time, and partly due to the success of their product lines, Ansafone proved its ability to deliver service levels beyond established benchmarks. As a result additional firms decided they would try this relatively new concept.

 

As such, Ansafone was granted limited access to their mainframe using dial up token ring connectivity. Ansafone engaged dedicated Customer Service Representatives specifically trained (by these corporations) to address account status, and to perform pricing quotes. This was not your run-of-the-mill client retention or lead generation service Ansafone is providing actual real time customer service. Our client had seemingly just acquired an off-site customer service unit which has performed just as competently, if not more so, than their own customer service unit. Needless to say, the success of this program and the ease of integration have resulted in Ansafone acquiring several other internal departments within these corporations.

 

Ansafone now recognizes that outsourcing will become a large support mechanism in corporate America. Particularly with new start up firms whose resources are better allocated elsewhere then to set up their own call centers, hire staff, train, and supervise agents.

Ansafone Communications can now handle these tasks expeditiously. We have the experience, the staff, and technology needed to spearhead these ventures.

 

 

Call or Contact Our Sales Professionals
1-800-938-9009
sales@ansafone.com