For a prosperous business it is very important that we, our company or organization communicate effectively with the people who visit our site. Ansafone provides contact centre solutions to convert people into customers. There are many Internet Services which are available to you such as Internet Marketing, Appointment Scheduling etc. Further there are Internet Assistances available in form of live chat, Email Management, Email Receptionist and Web Order entry.

Consider a situation. A customer wants to place order at 1:00 am but needs personal assistance or he is just browsing the website and has a question about your product. It would certainly delight him if he is immediately assisted by Live Chat pop-up boxes. Web chat offers real time answers to the customer’s questions. We have well-trained live agents who work 24x7 for this purpose. Chatting is certainly better than just talking for sales; you can gauge the customer’s response. Live chat technology enables one agent to handle several customers at one time saving your money. Live Chat Agents at Ansafone have been specially selected from our team based on above-average writing, typing and comprehension skills. This virtually ensures clear, concise and prompt interactions. We use standard response templates that improve reply, accuracy, and speed and agent productivity. Live Chat is easy to use and implement. The backup of chat with customers may also be used as referrals for new customers. Live Chats may be used for Order Taking, Answer Sales Questions, Live Dealer Locator, Customer Care and Email Marketing.

One more Internet Assistance provided by us providing Email Response. The customers, clients, prospects and others who visit your site or others emailing to your organization expect prompt acknowledgement and a timely response. Let Ansafone be your “info@, sales@, support@”. By having us manage your email, you will save time and resources, freeing your staff to handle more productive tasks. Our Email Response Agents who are specially selected for this purpose ensure clear, concise, and prompt responses. If there are truly urgent messages we can even call or page our employees. A facility of receipt confirmation is also provided to assure that customer messages are read. Options in language are provided so as to address the customer in their native language.

We can also answer your Emails in timely, friendly manner without your staff wasting too much time. Our ‘virtual receptionists’ sort through your general email boxes, remove the unwanted solicitations and promptly direct messages to the right people. This will minimize time-consuming, unproductive, expensive-to-handle ‘did you get my email’. Your customers will know that someone has read their inquiry and help is on the way. Messages are then forwarded to the appropriate person or division in within your company for follow up.

Another, Internet Service provided by us is Internet Marketing. The Agents at Ansafone are well versed with the web and specialize in how to market services and products on the web. Search Engine Marketing service uses search engines to drive traffic to your website. Link Building is another feature closely associated with SEM. This service is closely associated with SEM. Link building requires someone to continuously write to webmasters and requesting them to link to your website. Doing it the right way can take up a considerable amount of time. Link building starts with figuring out why people should link to your website. It then goes all the way to procuring links from other website. The whole exercise can be very time consuming. This service in our opinion is easy to monitor, easy to measure and easy to outsource.

Other services worth mentioning are Web Analytics and Promotional Writing. We collect and analyze data and make suggestions on the basis of that analysis. It makes sense for you as a business owner, to spend time looking at data and reports rather collecting them. Promotional writing includes original and persuasive quality content.