Is your call center using noise canceling headsets?
The degree of noise level in a call center may differ depending on the architecture of the call center. Generally call centers have 2 types of architecture –one where agents sit right next to each other or the other where they are distinctly divided.
For a pleasant call experience background noise needs to be filtered out. Professional call centers are very particular about this aspect; the customer at the other end must not be able to hear any of the background noise. It should be just the agent and the customers. A good chat experience motives the agent, reduces his distractions and increases his productivity.
Noise-canceling headphones come in all forms. They are full size to earbud forms. Since you no longer have to crank up the volume to overcome background noise, this type of headphone lets you listen at lower levels, which leads to reduced ear fatigue.
It has been proved in tests that noise canceling tests have reduced the average work time by almost 23%. That’s a lot of time when you are handling large volume businesses.